Items may be returned within 30 days of the order shipping, all returns are subject to a 15% restocking fee.
Exceptions: *All items from Byrne, ECA, S-BOX, Cisco, Liberty AV, Intelix, Celerity, Arrive, and Broadata are custom built and are non-returnable*
Prior to returning your purchase, a Return Merchandise Authorization (RMA) number will be provided to you. Returned products must be in new condition with all the accessories and packaging, used or damaged merchandise, missing accessories, or packaging will increase the restocking fee or cause no refund at all. Returns must be shipped in a double box to avoid damage with an RMA number on the outside of the box, if found damaged it may result in deductions or a void of the return. Customer is responsible for all shipping expenses for returns and any shipping expenses are non-refundable, insuring your shipment is advised.
If you need to return an item please contact us to submit an RMA request.
Refunds can take up to 3 weeks to be refunded back to your credit card once they have been received, you will be notified via email once the refund has been completed.
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